Job Code: CS260002
Who we are:
Our products are in use across all form s of entertainment from the largest of world tours to the sm allest of nightclubs. W e build products which inspire creativity and enable lighting designers to create the shows you will have seen at festivals, concerts & on TV . We produce market leading lighting control hardware and software solutions and develop lighting networking hardware for perm anent and temporary applications. We are a friendly group of around 50 team members based here in Southampton and part of a wider group which em ploys over 35 0 people with offices in Nottingham , Miami, California, Mexico, Paris, and Belgium . We work closely together to em brace challenges and seek ways to innovate and enhance our products for the ever-evolving entertainment industry.
About the Role:
We are seeking a Technical Support Role to continue growth of our Custom er Support team, the role is focused on custom er support of the complete range of ChamSys products, including Lighting Controllers, MediaServers and Network interfaces. Based in our Southampton offices, the role is a varied role with no two days the same!
Main Responsibilities:
- Providing First Line Custom er support via phone/e-m ail for Cham Sys customers around the world.
- Creating and Testing Head files (Lighting Fixture Files).
- Testing and Investigating Custom er support requests and escalating to our in house Engineering team where required.
Want to know m ore about the role? Drop our Customer Service Manager an e-mail [[email protected]], you will be reporting to him , and he will be able to answer any questions about the role.
So, what we are looking for:
W e are not going to do the cringey job ad thing and tell you what kind of person you should be. You should be yourself. But, if you’re the kind of person who is self-motivated, enjoys variety in their work and has a passion for developing software you’re probably the kind of person we are searching for.
Essential Skills:
- Excellent com m unication, technical & problem -solving skills.
- Proficient with Microsoft Office applications.
- Ability to work collaboratively in a high pressure, deadline driven environm ent.
- Organised and able to prioritise workload and work to deadlines.
- Good organizational skills and detail-oriented mind-set
- Flexible ‘can-do-will-do’ attitude
Desirable Experience:
- Working knowledge of Cham Sys products, MagicQ and QuickQ software.
- Knowledge of Entertainm ent Lighting System s and Protocols such as DMX-5 12, Art-Net and sACN.
- UK Driving license.
- Multi-lingual is desirable, but not at all essential.
What we offer:
We also offer a 35 -hour work week (9 :30 am to 5 :30 pm Monday to Friday) with an hour for lunch and although we hope you never need it, we also include BUPA company healthcare. On top of this, we also offer a com pany pension. Plus, free tea and coffee and regular Curries!
How to apply:
Applications (including a covering letter) should be sent to jobs@ chamsys.co.uk
Closing date: 29th May 20 26
